店铺SHOP 产品PRODUCTS 关于我们ABOUT    
  • 实木/Wood

    SLOWood采用北美或欧洲进口黑胡桃,枫木和红橡等。所有木材均来自可持续管理森林。

    Solid wood: SLOWood use Black Walnut, Mapple, Red Oak and etc imported from North America or Europe. All wood comes from sustainably-managed forests.

  • 涂装/Coating

    SLOWood的产品采用木蜡油处理。木蜡油以天然植物油和植物蜡为基料,在保持原木手感的同时提供保护。我们所选用的木蜡油均符合欧盟EN12720和EN12721家具标准和EN71/3欧盟儿童玩具安全认证。

    Coating: SLOWood products is treated with wax oil. Wax oil is made from natural plant oil and plant wax that can keep the natural touch of solid wood while providing protection. The wax oil we select fulfills EN12720和EN12721 furniture code and EN71/3 children toy security certificate of EU.

  • 配件/Accessories

    五金件采用市场上通用的优质工业用标准件。音乐盒机芯采用日本Sankyo品牌。

    Accessories: accessories adopt high-quality common hardware. The movement of the music box is from Sankyo, a Japanese brand.

  • 运输/Delivery

    小件产品采用快递发货。大件家具采用德邦物流,运费到付。SLOWood产品采用平板包装,尽量节省运费,降低运输过程中损坏的可能,减低运输碳排放。

    Delivery: small products use express delivery. Furniture uses Deppon Logistics. SLOWood products use flat packaging to save delivery cost , and reduce damage and carbon emission during delivery.

  • 验货/Acceptance

    请收货时当场验货,确认产品完好之后签收。

    Acceptance:upon delivery, please conduct an on-spot acceptance insection.

  • 售后/Acceptance

    SLOWood为产品质量问题提供一年的保修期(中国大陆地区)。因维修所产生的包装运输费用由销售方和购买方共同承担。运输过程中产生的二次损坏不在保修范围内。

    SLOWood provides one-year warranty within Mainland China. Warranty-related packaging and freight expenses shall be borne jointly by the purchaser and SLOWood. The warranty shall not cover the any secondary damage during the freight.

  • 保养/Maintenance

    产品除明确标明外均为室内使用,请尽量避免温度与湿度的剧烈变化,避免接触高温物品,避免长时间阳光直射。

    Maintenance: all products are indoor except explicitly indicated. Please avoid violent change in temperature and humidity, avoid exposure to excessively hot tableware, and avoid long direct sunlight.

  • 质量问题/Quality issue

    因为实木为天然材料,很难避免有色差,白边,树节,黑色矿物质条和纹路差异,以上情况不属于质量问题。由于地区和气候条件不同,使用期间的温湿度差异,实木产品有可能产生开裂,我们会在选材和工艺上尽量避免,但无法彻底杜绝,也不能提供与其相关的免费维修。

    Quality issue: Solid wood is natural material that cannot avoid difference in color and texture, knots, and etc. These shall not constitute a quality issue. Due to difference in region, climate and temperature during use, solid wood products may crack. We will try our best to prevent cracking in material selecting and crafts, but cannot completely avoid and cannot provide related free repair.

    客服QQ: slowood@126.com或756730350