Solid wood: SLOWood use Black Walnut, Mapple, Red Oak and etc imported from North America or Europe. All wood comes from sustainably-managed forests.
Coating: SLOWood products is treated with wax oil. Wax oil is made from natural plant oil and plant wax that can keep the natural touch of solid wood while providing protection. The wax oil we select fulfills EN12720和EN12721 furniture code and EN71/3 children toy security certificate of EU.
Accessories: accessories adopt high-quality common hardware. The movement of the music box is from Sankyo, a Japanese brand.
Delivery: small products use express delivery. Furniture uses Deppon Logistics. SLOWood products use flat packaging to save delivery cost , and reduce damage and carbon emission during delivery.
Acceptance：upon delivery, please conduct an on-spot acceptance insection.
SLOWood provides one-year warranty within Mainland China. Warranty-related packaging and freight expenses shall be borne jointly by the purchaser and SLOWood. The warranty shall not cover the any secondary damage during the freight.
Maintenance: all products are indoor except explicitly indicated. Please avoid violent change in temperature and humidity, avoid exposure to excessively hot tableware, and avoid long direct sunlight.
Quality issue: Solid wood is natural material that cannot avoid difference in color and texture, knots, and etc. These shall not constitute a quality issue. Due to difference in region, climate and temperature during use, solid wood products may crack. We will try our best to prevent cracking in material selecting and crafts, but cannot completely avoid and cannot provide related free repair.